Terms & Conditions

By accessing and using any part of this website, you agree to be bound by these Terms and Conditions of Use. By accessing this site too, you are responsible for the agreement with any applicable local laws. You are prohibited from accessing this site should you disagree with any of these terms. The materials displayed on this site are protected by copyright and trademark law.


The Terms of Use stated herein constitute a legal agreement between you and Thong Guan Trading Sdn Bhd (TG Mall) (Company No.: 29442-K), a company incorporated in Malaysia and having its registered address at 57, Main Road, Sungai Lalang, 08100 Bedong, Kedah, Malaysia. (“TG Mall”, “we”, “us” or “our”).


 TG Mall reserves the right, to change, modify, add, or remove portions of these Terms of Use and/or Terms and Conditions at any time. Changes will be effective when posted on the site with no other notices provided, and you are deemed to be aware of and bound by any changes to the previous upon their publication on the site.


If you are under the age of 18 or the legal age for giving consent hereunder according to the applicable laws in your country (the "legal age"), you must obtain permission from your parent(s) or legal guardian(s) to open an account on the site. If you are the parent or legal guardian of a minor who is creating an account, you must accept and comply with these Terms and Conditions of Use on the minor's behalf. You also will be held responsible for the minor's actions, any charges associated with the minor's use and/or Services or purchases made on the site. If you do not have consent from your parent(s) or legal guardian(s), you must stop using/accessing this site and/or Services.


 TG Mall has not reviewed all sites linked to its website, thus will not be held responsible for the contents of any such linked site. The presence of any link does not imply endorsement by TG Mall for the site. The use of any linked website is at the user’s own risk.


The laws of Malaysia shall govern any claim related to TG Mall website without regards to its conflict of law provisions.




  1. In these Conditions:


"Buyer" means the person who purchases Goods on the site.

"Conditions" mean these Terms and Conditions of Sale.

"Contract" means the contract formed when the order placed by Buyer on the site for the purchase of Goods sold by Seller.

"Goods" means the product made available for sale on the site, including any installment of the products or any parts for them.

"TG MALL Terms and Conditions" means these Terms and Conditions of Sale and all other terms and conditions and policies on the use of the site and/or the Services

"Website" means the www.tgmall.com.my site.

"Services" means the use of any services, information, and functions made available by TG Mall at the site.

“Order” means a purchase order issued by you to TG Mall under these terms and conditions of use for the purchase of products as displayed within this site.



2.1. To place orders and to receive products via the website, Buyer must complete the registration procedure in which the Buyer will be required to provide us with personal details needed to process your order.

2.2. It is the Buyer’s responsibility to ensure the information and details provided during registration or at any time after that, are valid and complete. TG Mall will not be held responsible if the information provided is incorrect or fraudulently obtained.

2.3. To ensure our records are up to date and in accordance, TG Mall would advise Buyer to update any changes to the personal details filled in “My Account” section. This action is crucial so we can provide and maintain our excellent service effectively.



3.1. Buyer are responsible for the privacy and proper use of their own account. Account’s password must be kept confidential and not disclosed to anyone else.TG Mall accepts no responsibility for any misuse of Buyer’s account.

3.2. Buyer are responsible for preventing unauthorized access through their account to the site or services found on TG Mall. Buyer shall inform us immediately if their password is lost or suspect that any third party has misused their account. Subject to proper security checks, Buyer’s will be issued a new password.

3.3. TG Mall reserves the right to immediately suspend or terminate Buyer’s account and/or the use of the password shall any registration details they provide is inaccurate.



4.1. Order(s) may only be placed online via the site.

4.2. It is essential that the details provided are valid, clear, and complete so the Order process could be promptly processed.

4.3. Once Buyer have placed an Order, an email will be sent to confirm the status of his/her purchase.

4.4. All Orders are subject to verification, proof of payment, and also stock availability.

4.5. Shall the Goods ordered are unavailable, Buyer will be notified by our Customer Service department using the contact details provided. Buyer will have the option to (i) wait until the Goods are available in the stock, or (ii) to cancel the Order.

4.6. Discounted price for the Good’s detailed on the site may be offered from time to time for ordering (subject to our acceptance) for a limited period as stated.



5.1. The price of the goods shall be the price stated on the site at the time which the Buyer place and completes the order form.

5.2. The buyer shall be liable to pay for any applicable sales and services tax, value added tax, or similar tax.


6.1. Buyer may not take any actions which may undermine the integrity of the feedback system, such as: leaving positive feedback using secondary User IDs or third parties, leaving negative feedback for other users using secondary accounts or third parties, leaving negative feedback if a user fails to perform some action that is beyond the scope.


7.1. All intellectual property rights, whether registered or unregistered, information content and all the website design, including, but not limited to, text, graphics, software, photos, video, music, sound, and their selection and arrangement, and all software compilations, underlying source code, and software on the site shall remain our property.

7.2. The entire content of the site is protected by copyright as a collective work under Malaysia copyright laws and international conventions. All rights are reserved.



8.1. These Terms of Use and/or other TG Mall Terms and Conditions shall be interpreted and governed by the law force in Malaysia.



9.1. The Buyer is entitled to make payment for the Goods under the various payment methods set out in TG Mall's website. The terms and conditions applicable to each type of payment, as stated in TG Mall's site shall be applicable in the Contract.

9.2. In addition to any additional terms indicated in TG Mall's website, the following terms shall be applied to the following types of payment:



10.1. Credit Card payment option is available for all Buyers. TG Mall accepts all Visa and Master Cards, both Credit and Debit, and is 3D Secure (Verified by Visa, and MasterCard Secure) enabled. All your credit card information is protected through industry-leading encryption standards.

10.2. Additional charges may be incurred if you are using Non-Malaysian issues card due to Foreign Exchange.



11.1. TG Mall accepts all Malaysian Visa and MasterCard debit cards which subjected to bank availability. All debit card numbers shall be protected through industry-leading encryption standards.



12.1. By choosing this payment method, the Buyer shall transfer the payment for the Goods to a TG Mall’s account for the total amount of the purchase (any applicable taxes, fees, and shipping costs included). The transaction must be paid in Malaysian Ringgit (MYR). TG Mall, in its sole discretion, may refuse this payment option service to any user without notice for any reason at any time.

12.2. For the time being, TG Mall only accepts online bank transfers from AmBank, Bank Islam, CIMB Bank, Hong Leong, Maybank, Public Bank, and RHB.



In addition to any other legal or equitable remedies, we may, without prior notice to you, immediately terminate the Terms and Conditions or revoke any or all of your rights granted under the Terms and Conditions.


Upon any termination of this agreement, you shall immediately cease all access to and use of the site and we shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of this site in whole or in part.


Any termination of this agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination. You furthermore agree that the Site shall not be liable to you or to any other person as a result of any such suspension or termination. If you are dissatisfied with the Site or with any terms, conditions, rules, policies, guidelines, or practices of TG Mall in operating the Site, your sole and exclusive remedy is to discontinue using the Site.



More Information
For more information or queries on these T&C, kindly contact TG Mall at:
Tel: +604-442 2020
Fax: +604-442 9588
[email protected] Malaysia
[email protected] Export
[email protected] Organic